1. Introduction
PrimeHealth Lifesciences Private Limited (‘PrimeHealth’, ‘we’, ‘our’, or ‘us’) is committed to protecting the privacy and security of every visitor, customer, healthcare professional, and business partner who interacts with our website, products, and services. This Privacy Policy explains how we collect, use, store, process, and protect your personal information.
2. Company Information
17, Dhan Devi Khanna Road, 1st Floor, Phoolbagan, Kolkata – 700054, West Bengal, India Email: primehealthpurchase@gmail.com | Phone: +91 9831146607
3. Information We Collect
Personal information may include name, email address, mobile number, shipping address, billing address, order details, customer service communications, and account information. We may also collect device information, browser type, IP address, cookies, analytics data, and website usage information.
4. How We Use Information
We use information to process orders, provide customer support, improve website functionality, personalize user experience, send order updates, conduct analytics, comply with legal obligations, prevent fraud, and communicate important product and company updates.
5. Legal Basis for Processing
We process personal information based on user consent, contractual obligations, legal compliance requirements, legitimate business interests, and customer service needs.
6. Cookies and Tracking
Our website may use cookies, pixels, analytics tools, and similar technologies to improve performance, remember user preferences, analyze website traffic, and support marketing activities.
7. Marketing Communications
Users may receive newsletters, wellness information, product launches, educational content, and promotional offers. Users can unsubscribe at any time through available opt-out methods.
8. E-Commerce and Orders
When a purchase is made, information necessary for order processing, payment verification, shipping, invoicing, and customer support may be collected and retained.
9. Payment Security
PrimeHealth does not store complete credit card, debit card, banking PINs, UPI credentials, or sensitive payment authentication information. Payments are processed through secure third-party payment providers.
10. Sharing Information
We do not sell or rent personal information. Data may be shared with logistics providers, payment gateways, hosting providers, analytics partners, customer support providers, and government authorities where legally required.
11. Data Retention
We retain personal information only as long as necessary to fulfill business purposes, comply with regulatory obligations, resolve disputes, enforce agreements, and maintain records.
12. Data Security
We implement reasonable technical, administrative, and organizational safeguards to protect information from unauthorized access, disclosure, alteration, or destruction.
13. User Rights
Users may request access, correction, deletion, restriction of processing, withdrawal of consent, or a copy of their personal information, subject to applicable laws.
14. Children’s Privacy
Our products and services are intended for adults. We do not knowingly collect personal information from children under 18 years of age.
15. Healthcare Disclaimer
Information on the website is for educational purposes only and does not constitute medical advice. PrimeHealth nutraceutical products are not intended to diagnose, treat, cure, or prevent disease unless specifically approved by applicable authorities.
16. Third-Party Links
Our website may contain links to external websites. PrimeHealth is not responsible for the privacy practices or content of third-party websites.
17. International Data Transfers
If information is processed outside India, reasonable safeguards will be implemented to protect personal information consistent with applicable laws.
18. Changes to This Policy
We reserve the right to modify this Privacy Policy at any time. Updated versions will be posted on the website with a revised effective date.
19. Contact Information
For questions, contact PrimeHealth Lifesciences Private Limited at primehealthpurchase@gmail.com or +91 9831146607.